A Modern Space wants you to be completely satisfied with every item that you purchase from us and are committed to your satisfaction. If you are not happy with your purchase we will gladly provide you with a refund under the following conditions:
returns must be pre-authorized by emailing email@example.com
or calling 1.613.295.4256
· your original order number (if applicable),
· your name (and/or the name the item was ordered under),
· the product you are returning.
You will be given a return authorization number which you will need to submit with your returned item. PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.
Item must be returned within 15 days of the receipt date.
Returns must be accompanied by original receipt, in original condition with all original packaging.
Return shipping is your responsibility, so we advise you to use a service that has tracking capabilities for insurance reasons.
Special orders or colours not typically stocked are generally not returnable. If you are unsure of the option to return an item, please call us.
Actual cost of initial shipping will be deducted from refund total.
25% re-stocking fee applies on all returns.
Upon authorization, returns should be sent to:
1116 Wellington Street West
We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. It is the sole responsibility of the client to place a claim with the selected carrier. A Modern Space will supply any relavant paper work to assist a client with a claim but takes no responsibility for damages and losses due to shipping. Once your claim has been processed we will make every effort to obtain your replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery. If damage does occur, please review our policies below for receiving and returning damaged items.
Damage to Package Only
Package and Contents
For any of the previous scenarios please follow these return instructions.
Take photos of damages to items & photos of any damage to package.
Contact us at firstname.lastname@example.org or call us. Please provide your original order number (if applicable), your name (or the name the item was ordered under), and the product you are returning (with photos). You will be given a return authorization number which you may need to submit with your returned item.
Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.
Refunds will only be issued once the original package is received back in our warehouse.
A Modern Space reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.
All defective merchandise will be replaced or repaired under the manufacturer's warranty.